Our friendly team of dedicated professionals are ready to provide you with expert advice and support you at all times.
We can help you find:
Booking a viewing is simple and can be done anytime online or over the phone. We’ll work around you in order to agree a suitable time.
We provide quality accommodation and ensure compliance with the latest legislation, regularly inspecting properties.
Holding Deposit (per tenancy): One week's rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year): Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (per tenancy. Rent of £50,000 or over per year): Six weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant's Request):£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request):£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant's Request): Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
If you any questions on our fees, please ask a member of staff.
We will ask for your address history for the last three years and complete a credit check on each individual tenant. We will also require a reference from your existing Landlord or Letting Agent (if you are currently renting) as well as a written reference from your employer. If you are self-employed, we will ask for an accountant’s reference and most recent set of submitted accounts.
The lease you sign will be an Assured Shorthold, which means that you can stay in the property for the period of the lease (provided you meet all the obligations of the lease). If the landlord wishes to end the tenancy you will be given two months’ notice to quit the premises.
We have an obligation to conduct regular inspections of all tenanted accommodation. This is to ensure the property is not in need of repair, that you are looking after the property and discuss any problems you may be experiencing. You will be given notification when an inspection is due to be conducted.
In the event of maintenance being required please telephone us at the earliest possible time in order to minimise any problem that could subsequently arise. Trades persons will be alerted by the Agent and dependent upon the nature and urgency of the task will respond accordingly. Simple precautionary procedures should then be taken by the tenant to prevent any additional problem arising e.g. turn off water at the stopcock if necessary, isolate electric or gas supplies at the mains where required.
You cannot have any pets unless we have permission from the landlord/ourselves in writing. You must consult us prior to obtaining a pet and submit a written request to have a pet stating age/type/breed.
YES! You should consider taking out contents insurance to cover accidental damage to the Landlord’s contents, buildings, fixtures and fittings. The landlord is responsible for insuring the building.
The Deposit normally equates to 5 weeks rent and will be held throughout the tenancy in a government approved deposit scheme and will be returned at the end of the tenancy subject to the property being left in a good condition without any claim for potential damages beyond fair wear and tear.
As a tenant you are responsible for ensuring the rent is paid in full and on time. We have facilities to enable you to establish a standing order which will mean payments are paid directly from your bank to our designated account. You will need to cancel the standing order before leaving the property.
Utility bills, including Council Tax is your responsibility unless stated otherwise in the tenancy agreement. You will need to choose your supplier upon moving in and ensure accounts are closed when you vacate.
Once the Landlord has agreed to accept your application (subject to references and contract) we will ask for a holding deposit equating to one week’s rent. Upon successfully passing the referencing stage of the application, the holding deposit paid will count towards the total balance of rent and deposit owed before the tenancy start date. You risk losing your deposit in the event you provide inaccurate or misleading information on your application, fail a right to rent check, do not all reasonable steps to enter into a tenancy agreement or unilaterally withdraw your application.
Jane was highly professional and personable. I was moving from London to a rural location, and looking for the ideal property to rent for myself and my gorgeous dog (Vladimir). Having lived in my current property for over 23yrs, it had been a long time since I was last searching to rent a property, and wow, how the landscape had changed! Everything now online and Jane even facilitated my viewing by FaceTime! From the moment I said "yes" Jane went out of her way to get checks completed ASAP, broker details with the landlord and reassure me that my dog was welcome! She was very responsive to messages and WhatsApp's (even at the weekend) and I would definitely recommend her and the services of Citrus Sales & Lettings
Highly recommend Citrus Lettings to anyone, very professional and quick service. Within a day multiple leads of potential tenants were sourced for my property and it was let out within a week
Have dealt with Jane for over 5 years with both Lettings and Sales. Ive never received anything but the most professional service and first rate knowledgable. If you use Citrus you will not regret it!
A really friendly, understanding and patient letting agent. Jane has really made our move a great experience. With her outstanding knowledge and experience she has made sure that we are comfortable and always in the know
From start to Finish Jane has been fantastic to deal with and has kept me updated every step of the way with our now , new home! Always at the end of the phone, worked brilliantly with the landlord which has been great for me and has gone above and beyond with what I imagined would be a very stressful process!! Thoroughly recommend Citrus Lettings. Thank you for all you’ve done
Great. Citrus Lettings is very professional. I have no hesitation in recommending
Tenant find and contract
Jane did a fantastic job in finding a tenant for our property. Viewings were managed professionally with due regard to safety in the current climate. Very pleased.
“It was a horrendous struggle trying to find a place to call a home and what really fit the bill; and the difficulties in the current market nearly had myself and my partner give up looking for a while.
But we found Jane.
Her professionalism, rapid and personal contact meant we found a home, went through all the due process and were moved in in less than a month!
At no point did anything feel like business or transactional.
Jane made the whole process feel like a friend helping us out.
No rush, no stress and no issues.
If we had to rent again we wound go straight to Jane and if we were looking to buy we would hope we could come to Jane too!”
No sooner had I spoken to Jane of Citrus Lettings I knew I was in safe hands. My past experiences of using a letting agents had been somewhat clinical however, Citrus Lettings provides the personal touch. Regrettably, my poor credit history had proven to be a stumbling block, however, this never overwhelmed Jane as she continued to provide solutions. The customer service and experience I received was outstanding and I could not recommend them enough.
Thank you again Jane, we are so happy in our new home.
Thank you soooo much Jane!
Honestly cannot rate highly enough! Jane was incredible throughout, highly proffesional with an amazing personal touch! Would recommend to anyone! Has found me and my partner our home! ❤️
MORE THAN 5 STARS My experience with Jane was a short one but that’s because she took charge and made sure we were in our new home when we needed to be. She is very professional and on the ball! And such a lovely person in general!
CITRUS LETTINGS = EXCELLENT SERVICE. Jane is a walking/talking encyclopaedia of property lettings and property management ‘do’s and don’ts. Jane provided ‘above and beyond’ assistance when I decided to let my property.Any queries I had were answered by Jane either immediately or within a very timely manner.
I would highly recommend Jane and Citrus Lettings if you are considering letting your property, there is no need to consider going elsewhere.