Renting through us
Wide choice of properties
We offer a wide selection of properties whether you are searching for a house, bungalow or apartment. Our property search system makes it easy to find a property which suits your requirements
Friendly dedicated professionals
Our friendly team of dedicated professionals are ready to provide you with expert advice and support you at all times.
We can help you find:
Local council tax band costs
The catchment areas for local schools and their ofsted ratings
Local transport links
Local amenities including supermarkets, banks, gyms and more
Local community news
Flexible Viewings
Booking a viewing is simple and can be done anytime online or over the phone. We’ll work around you in order to agree a suitable time.
Maintaining High Standard Accommodation
We provide quality accommodation and ensure compliance with the latest legislation, regularly inspecting properties.
Renting Terms and Conditions
Holding Deposit (per tenancy): One week's rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right- to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit (per tenancy. Rent under £50,000 per year): Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Security Deposit (per tenancy. Rent of £50,000 or over per year): Six weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract (Tenant's Request):£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request):£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination (Tenant's Request): Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
If you any questions on our fees, please ask a member of staff.
Frequently Asked Questions
We will ask for your address history for the last three years and complete a credit check on each individual tenant. We will also require a reference from your existing Landlord or Letting Agent (if you are currently renting) as well as a written reference from your employer. If you are self-employed, we will ask for an accountant’s reference and most recent set of submitted accounts.
The lease you sign will be an Assured Shorthold, which means that you can stay in the property for the period of the lease (provided you meet all the obligations of the lease). If the landlord wishes to end the tenancy you will be given two months’ notice to quit the premises.
We have an obligation to conduct regular inspections of all tenanted accommodation. This is to ensure the property is not in need of repair, that you are looking after the property and discuss any problems you may be experiencing. You will be given notification when an inspection is due to be conducted.
In the event of maintenance being required please telephone us at the earliest possible time in order to minimise any problem that could subsequently arise. Trades persons will be alerted by the Agent and dependent upon the nature and urgency of the task will respond accordingly. Simple precautionary procedures should then be taken by the tenant to prevent any additional problem arising e.g. turn off water at the stopcock if necessary, isolate electric or gas supplies at the mains where required.
You cannot have any pets unless we have permission from the landlord/ourselves in writing. You must consult us prior to obtaining a pet and submit a written request to have a pet stating age/type/breed.
YES! You should consider taking out contents insurance to cover accidental damage to the Landlord’s contents, buildings, fixtures and fittings. The landlord is responsible for insuring the building.
The Deposit normally equates to 5 weeks rent and will be held throughout the tenancy in a government approved deposit scheme and will be returned at the end of the tenancy subject to the property being left in a good condition without any claim for potential damages beyond fair wear and tear.
As a tenant you are responsible for ensuring the rent is paid in full and on time. We have facilities to enable you to establish a standing order which will mean payments are paid directly from your bank to our designated account. You will need to cancel the standing order before leaving the property.
Utility bills, including Council Tax is your responsibility unless stated otherwise in the tenancy agreement. You will need to choose your supplier upon moving in and ensure accounts are closed when you vacate.
Once the Landlord has agreed to accept your application (subject to references and contract) we will ask for a holding deposit equating to one week’s rent. Upon successfully passing the referencing stage of the application, the holding deposit paid will count towards the total balance of rent and deposit owed before the tenancy start date. You risk losing your deposit in the event you provide inaccurate or misleading information on your application, fail a right to rent check, do not all reasonable steps to enter into a tenancy agreement or unilaterally withdraw your application.
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See what our customers have to say
Great to work with..
It's one of the best letting agencies we have had business with. Very professional and courteous, quick in responding to queries
★★★★★ Dushi Electrical
Highly recommend
We have worked with Jane for approaching ten years and are delighted to support her in her Citrus Sales and Lettings business.
She is friendly, professional and we would recommend her to others without hesitation
Jackie
Highly recommend
James Wood
16/10/21
Highly recommend Citrus Lettings to anyone, very professional and quick service. Within a day multiple leads of potential tenants were sourced for my property and it was let out within a week
★★★★★ James Wood
Better than 5 star!
KellyE-118
04/07/21
From start to Finish Jane has been fantastic to deal with and has kept me updated every step of the way with our now , new home! Always at the end of the phone, worked brilliantly with the landlord which has been great for me and has gone above and beyond with what I imagined would be a very stressful process!! Thoroughly recommend Citrus Lettings. Thank you for all you’ve done
★★★★★ Kelly E
High hopes
Jane is currently trying to find suitable tenants for a second property of ours and I have high hopes of finding some fabulous tenants for this property based on our previous experience. Jane's efficient, pro active and incredibly easy to deal with. I can highly recommend her to any landlord
★★★★★ Kay
I stumbled across Jane & Citrus by pure luck when looking for a rental property. My experience with them has been easy and enjoyable - Jane is excellent with communication and is clearly passionate about pairing good tenants with good landlords. I am very thankful that I found Jane's company and was able to find a new home with her help. I highly recommend Citrus to anyone looking for the help of a lettings agent, you can trust Jane to ensure you have a smooth experience and time to enjoy the process of finding a new home
★★★★★ Mia
Fantastic Service!
Fantastic Service! |
★★★★★ Dave W
Very professional
12/06/21
Great. Citrus Lettings is very professional. I have no hesitation in recommending
★★★★★ MelanieL
Just picked up the keys to our new home with Citrus Lettings, and I honestly cannot thank Jane enough. Jane couldn’t have been more friendly, helpful or welcoming. From day one, she’s been so supportive - always going above and beyond to make things easier for us. Her customer service has been absolutely phenomenal. Any issues that came up, she tackled it quickly, calmly and always offered solutions whilst staying in constant contact via email, phone calls and messages. If you go with Citrus Lettings, you’ll feel like you’re dealing with an old friend. Nothing ever felt too much trouble, and that kind of peace of mind is priceless. Also need to thank Jenny for getting an inventory done so quickly over the weekend, allowing us to move in when we did
★★★★★ Jawdn
Exceptional Service
Exceptional and Outstanding Personal Service
JustinG-72
04/11/21
Jane was highly professional and personable. I was moving from London to a rural location, and looking for the ideal property to rent for myself and my gorgeous dog (Vladimir). Having lived in my current property for over 23yrs, it had been a long time since I was last searching to rent a property, and wow, how the landscape had changed! Everything now online and Jane even facilitated my viewing by FaceTime! From the moment I said "yes" Jane went out of her way to get checks completed ASAP, broker details with the landlord and reassure me that my dog was welcome! She was very responsive to messages and WhatsApp's (even at the weekend) and I would definitely recommend her and the services of Citrus Sales & Lettings
★★★★★ J Gaffney
Thank you
Isabelle Hamlett
24/06/21
A really friendly, understanding and patient letting agent. Jane has really made our move a great experience. With her outstanding knowledge and experience she has made sure that we are comfortable and always in the know
★★★★★ Izzy H
Tenant find and contract
Tenant find and contract |
★★★★★ Graham S